Certified Professional in Talent Development (CPTD) Practice Exam 2026 - Free CPTD Practice Questions and Study Guide

Question: 1 / 490

Which action demonstrates empathy by a talent development professional?

Reading an employee's nonverbal cues

Reading an employee's nonverbal cues is a clear demonstration of empathy by a talent development professional. This action indicates an awareness and understanding of the emotions and feelings expressed by the employee beyond their spoken words. By recognizing nonverbal signals such as facial expressions, body language, and gestures, a professional can better gauge how an employee is feeling, which is crucial in fostering a supportive and trusting environment. This attentiveness allows the professional to respond appropriately to the employee's emotional state, strengthening the relationship and facilitating effective communication. Empathy is all about connecting with others and understanding their perspectives, and being perceptive to nonverbal cues is essential for building this connection.

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Enforcing strict adherence to policies

Providing direct feedback without context

Promoting competition among employees

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