Certified Professional in Talent Development (CPTD) Practice Exam

How should you respond to a stakeholder's nonverbal communication that demonstrates frustration in a meeting?

1. Ignore the nonverbal cues and continue speaking.

2. Display positive emotions for the stakeholder to mirror.

3. Address the frustration directly and ask how they feel.

4. Change the topic to something more positive.

The correct answer is: Display positive emotions for the stakeholder to mirror.

Displaying positive emotions for the stakeholder to mirror is an effective approach when responding to nonverbal communication that demonstrates frustration. Positive emotions can create a more supportive atmosphere and may help to alleviate the tension that the stakeholder is feeling. By exhibiting openness and positivity, you may encourage the stakeholder to feel more comfortable expressing their thoughts and concerns, potentially leading to a more productive conversation. Acknowledging and responding to nonverbal cues is crucial in fostering healthy communication channels. Demonstrating positivity can act as a form of emotional support that invites the stakeholder to engage more constructively in the discussion. It enhances rapport and can lead to a reduction in their frustration, making it easier to navigate the conversation. In contrast, ignoring the nonverbal cues might further alienate the stakeholder or exacerbate their frustration, while directly addressing their feelings could potentially put them on the defensive or make them feel uncomfortable. Changing the topic might also disconnect from their current emotional state, reducing the likelihood of resolving the underlying issues causing their frustration.