Certified Professional in Talent Development (CPTD) Practice Exam

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In the Thomas/Kilmann model, which mode is considered passive and uncooperative?

Compromising
Avoiding
Collaborating
Accommodating

The correct answer is: Avoiding

In the Thomas/Kilmann model of conflict resolution, the mode classified as passive and uncooperative is avoiding. This mode involves sidestepping the conflict entirely, whether by withdrawing from the situation, postponing the discussion, or declining to engage in any resolution efforts. Individuals utilizing the avoiding mode often do so to prevent confrontation or because they believe that the issue will resolve itself over time. While this can provide temporary relief or a cooling-off period, it does not address the underlying issues or needs of the parties involved, potentially allowing the conflict to fester or even grow worse. This passive approach clearly distinguishes itself from the other modes, such as accommodating, which involves yielding to the other party’s needs or desires, and compromising, which seeks a middle ground where both parties' interests are partially met. Collaborating is a proactive and cooperative mode where parties work together to find a solution that satisfies everyone’s interests. Understanding these dynamics is crucial for effectively managing conflicts and fostering healthy communication within teams or organizations.