Certified Professional in Talent Development (CPTD) Practice Exam

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What is the most cooperative mode in the Thomas/Kilmann model?

Competing
Collaborating
Avoiding
Compromising

The correct answer is: Collaborating

The most cooperative mode in the Thomas/Kilmann model is collaborating. This mode emphasizes a high level of assertiveness and cooperativeness, where all parties involved work together to find a solution that fully satisfies the concerns and interests of everyone. It involves open communication, sharing of perspectives, and a willingness to find a mutually beneficial outcome. Collaborating is particularly effective in situations where the relationship between the parties is important, as it fosters trust and partnership. This approach not only addresses immediate issues but also strengthens the relationship for future interactions, making it highly beneficial in conflict resolution and team dynamics. In contrast, modes like competing, avoiding, and compromising either prioritize one's own interests at the expense of others, seek to sidestep the conflict entirely, or look for a middle-ground solution that partially satisfies each party rather than aiming for a win-win situation. This makes collaborating the most cooperative and constructive approach within the model.